Informativa sulle spedizioni
KATYBELLA ships to Italy and a wide range of international destinations.
Shipping Rates
| Destination | Shipping fee | Free shipping |
|---|---|---|
| Italy* | €12.50 | Orders over €150 |
| European Union | €12.50 | Orders over €150 |
| United Kingdom | €14.95 | Orders over €150 |
| United States | €22.00 | Orders over €200 |
*Shipping to Venice and the main Italian islands costs €14.95. Free shipping is available for orders over €150.
The applicable shipping cost will be displayed during checkout before payment.
Order Processing
We aim to dispatch orders within 1–3 business days, Monday to Friday.
During holidays, promotions or other particularly busy periods, order processing and delivery may take longer.
Once your order has been shipped, you will receive a confirmation email containing the tracking number, where available, so that you can follow the progress of your delivery.
Delivery
Please make sure that the delivery address and contact details provided at checkout are complete and correct.
Delivery times depend on the destination and courier service. Any estimated delivery date is indicative and may be affected by courier delays, public holidays, customs procedures or circumstances outside our control.
KATYBELLA is not responsible for delays caused by the courier or customs authorities after an order has been dispatched.
Customs Duties and Import Taxes
Orders shipped outside the European Union may be subject to customs duties, import taxes, handling fees or other local charges.
These charges are not included in the product price or shipping fee and must be paid by the recipient directly to the courier or the relevant local authority.
Customs regulations and applicable charges vary by country. We recommend contacting your local customs authority before placing an order for further information.
KATYBELLA is not responsible for customs delays or for duties, taxes and other charges applied by the destination country.
Damaged or Opened Parcels
If your parcel arrives visibly damaged, opened or tampered with, please take photographs of the parcel and contact us within 24 hours of delivery at:
Please include your order number, a description of the problem and clear photographs of the parcel and its contents. We will review the case and contact the courier where appropriate.
Whenever possible, please indicate the visible damage to the courier at the time of delivery or accept the parcel subject to inspection.
Freight Forwarding Services
If a customer chooses to have an order delivered to a freight-forwarding company or another intermediary address, KATYBELLA cannot be held responsible for loss, damage or missing items occurring after the parcel has been delivered to that intermediary.
Contact
For questions regarding shipping or the status of your order, please contact us at: